Shipping & Returns


Shipping Policy:

All orders will be shipped within 48 hours from France (Paris & Orléans) via the French local carrier "Colissimo". During busy periods processing periods can take up to 72 hours.

With our transporter:

  • If you live in France, it takes 2 working days.
  • If you live in Europe, it takes 4 to 5 working days.
  • If you live outside Europe, it takes 5 to 8 working days.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs delays or shipping carrier issues.

 

Return Policy:

 

Return Policy

At DolceVitaHub, based in Paris, France, we strive to provide a satisfying shopping experience for all our customers. Our return policy complies with French regulations governing second-hand goods and ensures clarity in our processes.

14-Day Return Period

In accordance with French law, you have 14 days from the date of receipt of your order to request a return. Returns initiated after this period cannot be accepted.

To start a return, please contact us at contact@dolcevitahub.com within this 14-day timeframe.

Eligibility for Returns

We only accept returns for purchases delivered within France. Returns from outside France are accepted only if the item has a defect that was not mentioned or visible in the product description or pictures.

Additionally, the following criteria must be met for a return to be eligible:

  • Condition of the Item: Items must be in their original, unworn condition, free of odors, stains, or alterations, and include all attached DolceVitaHub tags.
  • Tag Requirement: The DolceVitaHub tag must remain intact. Any tampering, removal, or damage to the tag will make the item ineligible for return.

Return Shipping

The customer is responsible for all return shipping costs, which are non-refundable. Please include the shipping carrier and tracking information when sending your return to ensure smooth processing.

Non-Refundable Items

We cannot accept returns for the following:

  • Items purchased or delivered outside of France.
  • Items returned after the 14-day window.
  • Items that show signs of wear, damage, or alteration.

Refund Process

Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be processed within 14 days using the original payment method.

Please note: If the item fails to meet the return eligibility criteria (e.g., odors, stains, or other damages), no refund will be issued, and the item may be returned to you at your expense.

Contact Us

For questions about our return policy, please reach out to contact@dolcevitahub.com. We're here to assist you and ensure a smooth process.

Thank you for trusting DolceVitaHub for your second-hand luxury clothing needs.