Shipping & Returns

Shipping Policy

We ship all over the world.

All orders will be shipped within 24/48 hours from France (Paris) via DHL Express.

With our transporter:

  • If you live in France, it takes 1 working day.
  • If you live in Europe, it takes 1 to 2 working days.
  • If you live outside Europe, it takes 1 to 2 working days.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs delays or shipping carrier issues.

All shipping costs are included for orders delivered within France and the European Union. For shipments outside the EU, please note that additional customs duties and fees may apply upon delivery, depending on your country's regulations.

 

Returns & Right of Withdrawal

Every piece we sell is unique and second-hand. Please read the measurements, condition notes and photos carefully before ordering. The rules below depend on where your order is delivered.

Orders delivered within the European Union

Your right of withdrawal. You may withdraw from your purchase within 14 days of the day you, or a person you designate, receive the item, without giving any reason. This also applies to online orders collected at our Paris store.

How to withdraw. Before the 14 days are over, email customers@support.dolcevitahub.com with your order number, using the model withdrawal form below or any clear statement. We will confirm receipt and send you the return address.

Sending the item back. Send the item back within 14 days of notifying us. Return shipping costs are at your expense; we recommend a tracked and insured service.

Your refund. We refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method you used, unless you expressly ask for store credit instead. We may wait until we have received the item, or until you send us proof that you shipped it, whichever comes first. If you chose a delivery option more expensive than our standard delivery, the extra cost is not refunded.

Condition of the item. You may try the item on as you would in a store. If the item comes back with signs of wear beyond this, odors, stains, alterations, or without its DolceVitaHub tag, we may reduce the refund in proportion to the loss of value.

Cancellation before shipping. If you cancel before your order is shipped, we refund the full amount, delivery included.

If a deadline ends on a Saturday, Sunday or public holiday, it is extended to the next working day.

Orders delivered outside the European Union

Orders delivered outside the EU (including the United Kingdom, Switzerland, Norway, the United States, Japan and Canada) are final sale and cannot be returned, except where the item does not match its description (see Legal guarantees below).

Import duties and taxes are payable by the recipient on delivery. If an order is cancelled after shipping, or if a parcel is refused, not collected or returned to us, shipping fees and any customs costs we have paid are not refunded.

In-store purchases

Items bought and paid for in our Paris store are not covered by the right of withdrawal, which applies only to distance sales. Legal guarantees still apply.

Legal guarantees

All our items benefit from the legal guarantee of conformity (Articles L217-3 to L217-32 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). For second-hand goods, a lack of conformity that appears within 12 months of delivery is presumed to have existed at delivery. Defects disclosed in the product description are not a lack of conformity. If you believe your item does not match its description, contact us as soon as possible with photos.

Model withdrawal form

To DolceVitaHub, 79 avenue Jean Jaurès, 92120 Montrouge, France — customers@support.dolcevitahub.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date: